Agency on Aging

Assistance with Insurance & Benefits Programs


Health insurance information

CHOICES is an information and counseling program that provides accurate, impartial information about health insurance options. Team members are trained and certified by the State Health Insurance Program (SHIP) to answer questions about Medicare and assist Medicare recipients with enrollment in Medicare B, C, and D and provide guidance resolving claims disputes.  You can reach CHOICES by calling  800-994-9422.

How We Can Help
CHOICES provides the following services, Free, unbiased, one-on-one benefits counseling on all parts of Medicare, including Original Medicare (Parts A and B) Medicare Advantage (Part C), Medicare Supplement, and Prescription Drug Coverage (Part D)

  • Enrollment assistance and plan comparisons for Medicare Advantage and standalone Part D plans
  • Eligibility Screening and application assistance with cost-assistance programs including Medicaid, the Medicare Savings Program, the Low-Income Subsidy/Extra Help Program
  • Information on Medicare Preventive Benefits
  • Outreach presentations
  • Media outreach and educational content on Medicare and related benefits
  • Information and referral for other state benefit programs, as well as other Long Term Services and Supports throughout the aging and disability services network
  • Provider and caregiver education

Who are CHOICES Team Members?
CHOICES recruits, trains, and retains a diverse and effective workforce of staff, in-kind professionals, and volunteers who provide counseling, outreach and assistance via telephone and at accessible locations throughout the state.  CHOICES Team Members are trained to consistently and confidentially provide accurate, objective, and comprehensive information and assistance.  CHOICES provides Medicare-eligible individuals with eligibility screenings, application assistance, plan comparisons and enrollment assistance into Medicare Part D and Medicare Advantage plans, as well as information and referrals to many local, state, and federals programs and services.

If you are interested in becoming a team member, check out one of the upcoming training dates.

Looking to Save on Medicare Costs? Download the brochure.

Current Medicare Supplemental Rates  ("MediGap" Plans)


Find out more about SHIP and how a SHIP certified counselors can help you.  

Help applying for benefits

Information counselors can help walk you through the possible state, federal and community benefit programs available and assist you with completion of applications.  Call 203-785-8533 and ask for the Aging and Disability Resource Center.

Options counseling

Options counseling is very helpful to individuals with disabilities and their caregivers to ensure a plan is in place that will enable the consumer to remain in the community and avoid institutional care. Community Choices counselors complete a comprehensive assessment, either in the home or at the agency. Based on the assessment the counselor works with the family and client to develop a long term plan of care designed to meet the future needs of the consumer. Call 203-785-8533 and ask for the Aging and Disability Resource Center.