Agency on Aging

Volunteering in the Community

Are you looking to stay active? Do you want to make a difference in your community? Consider this opportunity for making a difference in the community!

Be an advocate

The Senior Medicare Patrol (SMP) empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors and abuse through outreach, counseling and education.  SMP Volunteers play an important role in addressing this fraud through presentations, outreach events, and one-on-one counseling.    Training is offered at no cost to volunteers.

SMP Volunteer Roles
The SMP program operates with a variety of volunteer roles. Information about the roles and the responsibilities connected with them are set forth in position descriptions. It is important to know that the screening process is more demanding for those roles identified as “positions of trust.” A position of trust is one in which a volunteer has access to beneficiaries or other vulnerable people; another person’s protected personal, health care, or financial information; or money or other valuables. Common SMP volunteer roles include:

  • Information distributor: This role involves transporting and disseminating information materials to sites and events, and may include presenting prepared copy or performing scripted activities for small groups. Volunteers who work in this role do not engage in discussions with others about personal information or situations. It is not considered to be a position of trust.
  • Administrative support: This role involves such work as copying, filing, data entry, and placing outbound phone calls in support of program activity. Volunteers who work in this role do not take inbound phone calls or field questions from the public. It is not considered to be a position of trust.
  • Exhibitor: This role involves staffing information kiosks or exhibits at events such as health fairs. Volunteers who staff exhibits provide general information about the program to the public and answer basic questions. It is a position of trust.
  • Presenter: This role involves giving substantive presentations to small and large groups, with the opportunity for interaction with the audience during time set aside for Q & A and discussion. It is a position of trust.
  • Counselor: This role involves direct discussion with beneficiaries, caregivers, and/or family members about their individual situations and may include review of personal information such as Medicare Summary Notices, billing statements, and other related financial and health documents. It is a position of trust.
  • Complex interactions specialist: This role involves in-depth, complex interactions with beneficiaries, caregivers, and/or family members who are reporting specific instances of health care fraud, errors, and abuse. Volunteers who serve in this role may act on behalf of a beneficiary to correct an error or refer suspected fraud and abuse to appropriate authorities. It is a position of trust.