Agency on Aging

Care Management Department

 

To our valued providers: Please use this form when requesting support on a billing issue.  This will ensure we get the needed information, so that our staff can resolve issues in the most-timely way possible.  You will need to save this form to your computer and submit encrypted to providers@aoascc.org or fax to (866) 644-1929. Reminder: protecting confidential client data with email encryption is the responsibility of the sender.

Issue Submission Form


Contact List

Direct Provider Line - 203-752-3040, option 5

Contact information for Connecticut Home Care Staff
Contact information for MFP, PCA Waiver and Community First Choice (CFC) Staff


Contact information for CHC Care Managers and Team Coordinators by area:

Central TeamHamden, North Haven, Wallingford, New Haven

Eastern Team: Branford, Chester, Clinton, Deep River, East Haddam, Essex, Guilford, Haddam, Ivoryton, Killingworth, Madison, North Branford, Northford, Old Lyme, Old Saybrook, Westbrook, New Haven

Northern Team: Cromwell, Durham, East Hampton, Higganum, Meriden, Middlefield, Middletown, Moodus, Portland, Rockfall, New Haven

Western Team: Ansonia, Bethany, Derby, Milford, Orange, Seymour, Shelton, West Haven, Woodbridge, New Haven

 


Priscilla Russell
Director
prussell@aoascc.org 203-752-3040

General questions regarding CHCPE,  including referral process and program qualifications

Dee Sepulveda
Assistant Director of Transitional Programs
dsepulveda@aoascc.org 203-752-2142

General questions regarding MFP, PCA Waiver and Community First Choice (CFC), including referral process and program qualifications

Shantelle Graham
Provider Relations Specialist
providers@aoascc.org  

Questions regarding, service authorization rejections and incorrect service authorizations