AOASCC’S Billing and Error Resolution

• The Provider Issue Request MUST be sent to AOASCC via encrypted email.
• If you do NOT have an encrypted email, please send a request form via fax: 866.644.1929.

Provider Billing Issue Form

• Prior Authorization (PA) is not in CT DSSMap / DXC System:
  • If the Prior Authorization (PA) is not in the www.ctdssmap.com billing portal and it has been over seven days, email the Provider Issue Request to providers@aoascc.org
• PA is visible and accurate to authorize in DXC and Sandata systems (has a PA Number), with failed billing
  • Contact AOASCC Billing with a completed Provider Issue Request Form with billing errors and date ranges.

• Use full month ranges on search.
• If there is no State or Waiver Benefit Plan listed, contact the Care Manager.
• PA is visible in DXC and Sandata portal but is different from the verbal authorization.
  • Contact the Care Manager to discuss the difference between authorization and PA ASAP. Adjusting the PA affects all claims against that PA.

• If a prior authorization (PA) is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com.
• If you are missing a client from your Santrax system or have clients that you are unfamiliar with, please send a secure email to ctevv@dxc.com.
• If you are experiencing issues with the Santrax system and its functionality, contact Sandata Customer Care at 1.855.399.8050 or by email at ctcustomercare@sandata.com.
• If you need assistance billing, contact the DXC help desk at 800.842.8440.