Agency on Aging

Annual CHOICES New Counselor/Team Member Training


Orientation - September 4th,  9:30 – 1:30 p.m. (no meal provided)
Class sessions: September 17th, 19th, 24th, and 26th 9:30 a.m. – 3:00 p.m.
Location: Agency on Aging of South Central CT
117 Washington Ave. North Haven 06473
Ample, free parking, lite lunches and training materials provided

CHOICES New Team Member trainings are free for volunteers and $125 for in-kind (paid) professionals.  Individuals who may have a conflict of interest (i.e. insurance agents/brokers and financial planners) are not eligible to participate in the trainings.

Team members will complete the orientation session and pre-test, attend 4 full days of training, sign the CHOICES Memorandum of Understanding, and pass the required online certification exam.

Training topics will include, but not limited to, What is Medicare and what does it cover, Enrolling/paying for Medicare, Transition from other health coverage, Case studies, etc. Training materials will be provided. CHOICES Team Member roles include Counselor, Administrative Support, Outreach Volunteer and Presenter.

To qualify for certification, all training sessions must be completed in their entirety. Missed training time will result in participants inability to become certified.

Registration materials will be available mid-May 2019. Seating for the training is limited. For addition information, contact Leslie Pruitt @

CHOICES is Connecticut’s State Health Insurance Program (SHIP).  CHOICES is part of a national network of programs that offer free confidential counseling, education and assistance to people with Medicare. SHIPS were established by Congress in 1990 to help beneficiaries navigate complex world of Medicare.

 By volunteering with CHOICES, you can become an integral member of the growing effort to educate the community about Medicare and other programs that can help beneficiaries with their out of pocket medical costs. There is no cost for community volunteers.